Visit South Devon Privacy Notice

1. Introduction
Visit South Devon Community Interest Company Ltd is a data controller and we are committed to protecting your personal data and working in accordance with all relevant data protection legislation. It is a business requirement that we collect and process your data in to deliver the products and services you have requested. This Privacy Notice explains how we process and use the data we collect.

We reserve the right to make changes to this Policy at any time. Your continued use of our products, applications, services and websites that are subject to this Policy will signify your acceptance of any and all changes to this Policy made by us from time to time.

2. What data do we hold?
We collect personal data through the Visit South Devon Website when you, sign up to the Visit South Devon Newsletter, create an itinerary, enter a Competition or blog comments.

We hold the personally identifiable information, such as the name, title, email address, home or work address and telephone number of Our customers and external providers under contract to Us. We only hold the minimum amount of data necessary.

Our website uses "cookies" to help you personalise your online experience. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For more details on Cookie on the Visit South Devon website please visit our Cookie page. For further information visit www.aboutcookies.org or www.allaboutcookies.org

When someone visits www.visitsouthdevon.co.uk  we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

3. How do we use your data?
We process your data to enable us to carry out our activities in accordance with our objectives and for our administrative purposes. We use your data to deliver the products and services that you have requested such as our newsletter, brochure, or dependant on consent, any other information that may be of interest to you on our services.

We use MailChimp, a third party marketing platform for communicating our newsletters and special offers. If you have consented to receive marketing, you may opt out at a later date.

If entering a competition, your data is captured through a third party called Typeform.

You have a right at any time to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please see section 6 below.

4. How will we share your data?
We ensure that appropriate data sharing agreements are in place prior to sharing your personal data.

We do not share your data with any other business unless given explicit consent, e.g opting in to a third party mailing list when entering a competition. Where consent is given via Competitions and third party consent, your data will be shared to the said third party as per the conditions of the competition stated.

5. How do we protect your data?
Consumer data is stored via sendinblue database. Only customer details are accessible to staff within Visit South Devon, who have all received Data Protection Training. To view the sendinblue Privacy Policy visit: https://www.sendinblue.com/legal/privacypolicy/

If you complete a competition questionnaire or visitor survey, your personal data is obtained by Typefrom and then transferred to the sendinblue database if consent is applicable. All survey data is held securely on Typeform Servers. To view Typeform Privacy Policy visit https://admin.typeform.com/to/dwk6gt

Consumer Account and Itinerary data is held on the Simpleview Europe server (formally New Mind). To view the Simpleview’s Privacy Policy visit https://www.simplevieweurope.com/information/newmind-privacy-policy?policyID=NEWMINDW

6. Your rights and preferences
If you no longer wish to receive communications please contact Visit South Devon on enquiries@visitsouthdevon.co.uk, specifying which communication channels you wish to unsubscribe from, or click on the unsubscribe link in any of Our communications.

You have the right to:
• ask us to see, correct or delete the data we hold about you
• object to specific data uses, as described above
• object to receiving communications and direct marketing.

To request any of the above, email enquiries@visitsouthdevon.co.uk.

7. How long do we keep your data?
After consent we retain your personal information for as long as you have a relationship with us and continue to engage with us for our services e.g. subscribe to our newsletter mailing list. On a yearly basis we will delete or anonymise any data relating to customers who no longer have a relationship with us.

8. Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

9. Further Information
Visit South Devon is responsible for monitoring compliance with relevant legislation in relation to personal data and can be contacted at enquiries@visitsouthdevon.co.uk. You can also contact Us if you have any queries or concerns about Visit South Devon’s processing of your personal data. You have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns.

10. Changes to this Privacy Notice
This Privacy Notice will be kept under review. Any changes will be updated on our website and communicated to you as appropriate. This Privacy Notice was last updated on 21st May 2020.